F.A.Q

REGISTRATIONS

Try signing up with a different RSNATCH account. This generally resolves technical issues and refused payments. Create a new account if needed.

If necessary, contact us via our facebook page : (https://www.facebook.com/rsnatch/), send us a description of the error, giving us your contact details.

Two solutions :

1 - Contact the organizer with the information on the replaced and the replacement (see order)

2 - Contact us via our facebook page : (https://www.facebook.com/rsnatch/).

First, check that the email is not in your spam emails.
Usually, if you haven't received an email, you haven't completed your order. You can check this in the “Orders” section of your RSNATCH account (https://rsnatch.com/mon-compte/orders/).

Two solutions :

1 - Contact the organizer with information on the name of the team to be replaced, and the replacement team (see order).

2 - Contact us via our facebook page : (https://www.facebook.com/rsnatch/).

CANCELLATIONS

Yes, of course, subject to acceptance by the event organizing team.

In case of cancellation, contact us via our facebook page : (https://www.facebook.com/rsnatch/).

ONLINE QUALIFICATIONS

There are generally two major reasons that prevent athletes from entering their scores :
- You are not logged into the RSNATCH account with which you registered. 

- You are not registered for the competition.
You can check this in the “Orders” section of your RSNATCH account (https://rsnatch.com/mon-compte/orders/).

All you have to do is resubmit it, it will automatically replace the previous one, within a timeframe varying between 10 minutes and 24 hours, depending on the competition.

A variable synchronization time between 10min and 24h is to be expected on our site. If after this time your score does not appear, contact us indicating : the name of your category, the name of your competition, the name of the team and your score, via our facebook page : (https://www.facebook.com/rsnatch/).

ORGANIZERS

It's very simple. You just have to make a request via our competition creation form : rsnatch.com/eventcreation/

Yes, absolutely, you can use RSNATCH's mailing system.

PRICES

The organization of seminars is free. A small transaction fee will be applied by the payment system if you want to activate online payments (1.4% + € 0.25 on European payments).

The organization of seminars is free. Small transaction fees will be applied by the payment system if you want to activate online payments. Our prices vary according to the type of competition, the number of categories, potential athletes and the prices you wish to practice.

We accept all types of credit card payments.

Not for the moment. We use a similar service called Stripe, which is cheaper and more suited to the needs of event planning.

We accept credit card payments in over 135 currencies. Contact us, yours is certainly there. 

You immediately receive the amount of each transaction on your Stripe account (payment system). This amount is then sent to your bank account within a few days. You can also decide to block the amount of registrations until a date of your choice or make one or more manual transfers through your interface.